Home Blog Australia's Star Entertainment faces consequences for permitting members to utilize credit cards for gambling activities.

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Australia's Star Entertainment faces consequences for permitting members to utilize credit cards for gambling activities.

Last update: May, 2024

Lisa Cheban
Written by: Lisa Cheban Content writer
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Star Entertainment, a major figure in Australia's entertainment scene, faced a fine amounting to $140,000 for assisting patrons to inappropriately use credit cards. casino The company faced charges of flouting Queensland laws that prohibit using credit cards for buying casino chips. Evidence showed patrons ran up chip purchases on credit in previous years at Star Gold Coast and Treasury Casino.

It emerged that considerable sums were involved, such as a single gambler spending $20,000 on chips through credit. casino Another complaint pointed to Star Entertainment sending marketing messages to customers who had self-excluded, of which half were problem gamblers. Star defended their actions, attributing it to a mistake in their system.

Following these issues, Star initiated a review of internal practices, unearthing the credit card chip transactions. Self-reporting these violations turned the tide, sparing them from a million-dollar penalty.

Judge Shane Elliott remarked on human mistakes regarding all charges, acknowledging the absence of systemic issues or blatant breaches.

\"It's not a question of systemic failings but human oversights,\" he stated, highlighting the significance of Star’s self-reporting.

The judge noted that Star had effectively audited and addressed system vulnerabilities, preventing future incidents. He pointed out these breaches were due to oversight, not deliberate actions.

Due to self-reporting, the potential penalty was drastically reduced from $1 million to $140,000, plus nominal legal fees of $3,250, without leading to any criminal charges.

This isn't Star's first brush with legal challenges in Australia. Back in October 2022, the NSW regulator annulled their Sydney license with a $100 million fine related to illicit financial activities.

By December, another probe in Queensland led to a $100 million penalty and license suspension over irresponsible gambling and money laundering failures.

Paddy Power and Betfair faced a $600,000 fine by the UK Gambling Commission.

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Article written by

Lisa Cheban