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Violation of Bonus T&Cs - CA Casino

People flock to online casinos for a variety of deals and bonuses, so if you inadvertently breach certain rules and can't snag your bonus, it could deter you from playing at that site entirely. To keep bonus misuse at bay, casino sites handle Bonus T&Cs with great strictness—so overlooking terms or missing a simple step like adding a promo code usually means you're out of luck for that bonus.

What’s gone wrong?

You've unintentionally violated a few bonus terms, and now you can't access the offer. Alternatively, maybe you're grappling with withdrawal issues.

What to do next

Take a glance at our advice below to pinpoint the source of the trouble and find a solution that works.

Bonus Terms Violation Common Inquiries

Did you claim the bonus in time?

Most online casinos enforce some kind of time limit on offers. This could mean you have a week or a month to activate an offer post-registration and then a specific period to use it along with another timeframe to fulfill wagering necessities. If you claim an offer beyond this bracket, it disappears from your account.

Is the bonus valid in your region?

While certain online casinos tout a blanket welcome offer on their site, it might vary regionally depending on where they're authorized. Make sure to verify the exclusive offer for your corner of the world, and confirm you’re not residing where such bonuses aren’t up for grabs.

Do you have multiple accounts?

To curb bonus exploitation, most casinos see it as an infringement of their rules if you open numerous accounts to snap up bonuses for each. Whether you employ separate email addresses or not, this will come to light as you verify your identity. It's possible you've forgotten an account you made years ago, so double-checking is a good practice.

Did you comb through the bonus terms thoroughly?

Even if you've adhered to all the apparent T&Cs, something buried in the fine print might have led to a bonus mishap. Suppose someone at your address or using your IP registered with the online casino—the bonus might just be valid once per household, causing you to miss out. Or possibly, you've redeemed a bonus at an affiliated site, and many casinos limit you to a singular welcome offer across a network.

Final step

In the event you can't sort out the issue solo, you ought to contact the casino's support via live chat, email, or phone.

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