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Verification Problems - CA Casino

Checking your identity in online casinos is crucial because it stands as a marker of a credible platform. Depending on the regulations of your region, casinos usually ask players to verify accounts during registration or ahead of cashing out any winnings. Generally, it’s straightforward, but sometimes unexpected glitches in verification might crop up, causing delays in payouts and restricting bonus claims until everything’s cleared up.

What’s gone wrong?

Verification didn't go as planned, causing your withdrawals to be postponed, and restricting some account features.

What to do next

Browse through the pointers we've shared below to pinpoint what’s causing the verification hiccup and how to fix it.

Verification Questions You Often Ask

Have you wrapped your head around the entire verification procedure?

It’s crucial to dive into the T&Cs of the online casino you’re dealing with because they spell out the requirements for verifying your account. While most follow the norm where you upload your ID and address proof, a few might take paths less traveled. This might mean contacting support through email or using an uploader in your account section. Once submitted, you'll wait for document approval.

Did your documents upload correctly?

Should you use an uploader, ensure there weren’t any hiccups while uploading. If glitches continue, try a different browser or device, or you may need to send the files over email.

Did you provide genuine details during registration?

It’s crucial to stick to the accurate information showcased in your ID and address proof when opening your casino account. This covers your full name, address, and birthdate. Should there be any inconsistency, delays are likely.

Are you located somewhere where the casino operates legally?

Quite a number of casinos aren’t licensed everywhere. Most will display the site suited to your location based on your IP, but workarounds like VPNs can complicate things. If you try verifying from a restricted region, it becomes evident as soon as you send in your documents.

Final step

If self-solutions fall short, hit up the support team via live chat, email, or a call.

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