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Unable to Claim Bonus - CA Casino

Starting your journey with online casinos and discovering that your bonus wasn't credited can be quite disappointing. Even seasoned players can experience hiccups when claiming enticing bonuses or exciting free spins. It might be as simple as getting in touch with support to have your bonus added manually, or it might be an oversight like forgetting to put in a promo code.

What’s gone wrong?

You've made a payment and tried to get your casino bonus or free spins, but the promotion hasn't been credited to your profile.

What to do next

Check out the pointers below to understand what's causing the problem and how you can remedy it.

Common Questions Regarding Missing Bonuses

Do you have any country-specific restrictions when it comes to your bonus?

Online casinos cater to numerous countries, yet their offerings can differ. Some regions might be fully exempt from bonus eligibility, while others could have specific deposit limits, time constraints, or other terms that you'd need to verify. Reviewing the promo terms and conditions is the best way to gather such details.

Did you need to use a promo code?

Though not all online casino bonuses require promo codes, some do ask for them. This might occur when you're setting up your account or when making your qualifying payment. If you didn't use or miskeyed a code, ordinarily, you won't get the offer, yet reaching out to the support team could result in them crediting it manually for you.

Did you use a valid payment method?

To avoid bonus misuse, numerous online casinos specify particular methods for rewards claims. For instance, deposits via Skrill or Neteller are frequently excluded from welcome perks, and some casinos only recognize debit card deposits for offer eligibility.

Have you checked the T&Cs carefully?

If you're still stumped, revisit the terms and conditions for any minute details that you might have missed. Maybe you previously signed up with the casino and used a bonus back then, or perhaps you've registered with a partner site and aren't eligible to claim bonuses on both. You might also surpass the offer's timeline or haven't deposited the required amount to obtain the full bonus.

Final step

Should you find yourself unable to solve the issue, the next step would be to reach out to the casino's support team via live chat, email, or phone for assistance.

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