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Request to Remove a Bonus - CA Casino

While bonuses serve as a compelling reason for some to join online casinos, there’s a significant reason to reconsider: wagering requirements. Beyond the limitations on bonuses or free spin winnings, some casinos enforce wagering requirements on your initial deposit, which can drastically curb your earnings and play options. Whereas some sites require opting in or using a promo code, others may bestow the bonus by default, necessitating a distinct request for removal.

What’s gone wrong?

Suppose you've been allocated a bonus that you wish to forfeit due to the terms and conditions; you might want to have it rescinded from your account.

What to do next

Check out our advice below to identify what might be causing the issue and ways to resolve it.

Questions About Removing Bonuses

What type of offer is it?

Deposit match bonuses are offers best avoided if you're steering clear of wagering requirements, though certain bonuses can simply be disregarded if you're uninterested in them. Take, for example, sports bonuses or free bets for the casino-centric players, which aren’t necessary to use. Likewise, free spins for a game you won’t play can be left to expire rather than removed.

Did you use a code to claim the bonus?

To prevent unwanted bonuses, many online casinos require a specific promo code or explicit opt-in to redeem an offer. If you’ve taken an intentional step to claim, it may complicate bonus removal slightly. Nevertheless, contacting the support team remains an option.

Did you use any of the bonus?

Receiving an unwanted bonus, it’s wiser not to utilize any portion of it, facilitating easier removal by customer support. It mitigates the scenario where you might win using the bonus funds, necessitating both the bonus and winnings’ removal.

Are you able to communicate with the support team?

If aiming to withdraw a bonus, reach out to support before engaging in any game play. This pre-emptive step simplifies revoking the undesired bonus.

Final step

For unresolved problems, contact the casino’s customer support through live chat, email, or call.

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