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Refund Not Allowed - CA Casino

From time to time, you might explore the option of requesting a refund from a virtual casino, akin to how you might go about it for other online buys or shopping trips. However, sorting out refunds in the digital gambling realm can be less straightforward than simply bringing back goods to a store. Reasons vary for a casino denying a refund, some simple to remedy, while others might need you to engage customer support to iron out the kinks.

What’s gone wrong?

You tried to get your casino to return some funds to you, but they turned down your request.

What to do next

Our suggestions below can help you uncover the fundamental issues and guide you in resolving them.

Common Questions on Rejected Refund Requests

Does the service you use for payments support refunds?

Some payment options are unsuitable for withdrawals, thereby also not eligible for refunds. Many times, these include prepaid options like Paysafecard, but restrictions can vary with casinos. Typically, you need to have used a payment method for a deposit before using it for withdrawing or refunding money. Information about this can usually be located on the casino's payment page or in their T&Cs. If your chosen payment method doesn't allow refunds, you might need to opt for another, such as a direct transfer to a bank.

Is your money bound to wagering stipulations?

Though many online casinos impose wagering conditions only on bonus funds or wins from free spins, some apply these requirements to your initial deposit too, meaning you have to consent to forfeit your leftover bonus money and any associated wins in order to withdraw or get a refund.

Have you read the T&Cs in full?

Most online casino T&Cs share similarities, but some will be specific to the casino you picked, dictating the how’s and when’s of claiming refunds or withdrawals. Understanding these terms is crucial, and if any uncertainties arise, jot them down and reach out to support for clarity.

Have you verified your account?

To combat fraud and money laundering, online casinos mandate account verification prior to any withdrawals or refunds. You’ll be required to submit ID and proof of address corresponding to your casino account.

Final step

If trying to solve the matter on your own didn't work, you should reach out to the casino's support team either by live chat, email, or phone call.

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