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Miscalculations in Winnings - CA Casino

A reliable online casino software provider leverages RNG (Random Number Generator) technology to ensure fairness and robust technical support for games. Despite this, like any system or human, an online casino program might rarely miscalculate your winnings.
An instance could be a software delay or glitch causing your £1 spin winnings to be wrongly calculated at £0.10, or a misstep when you've selected the maximum paylines, only for your payout to reflect fewer lines.
We want to stress that any error in calculations you encounter is purely technical and not intentional. It's crucial to highlight such issues to customer support as soon as possible, since glitches like this are unacceptable, especially when real money is involved in online casino play.

What’s gone wrong?

There might have been a software glitch leading to an incorrect calculation, so your winnings may end up more or less than anticipated.

What to do next

Check out our recommendations below to root out potential issues and determine a solution.

Frequently Asked Questions on Calculation Errors

Are your personal calculations accurate?

If your winnings are not as expected, it might be easy to blame the casino software, but that isn't always the case. Before reaching out, ensure that you are indeed playing with the correct number of paylines and betting the intended amounts.

Have you documented everything?

It's wise to record the incident details so you have evidence to support your claims with the online casino and rectify the issue to ensure proper payment. Upon noticing a problem, you should take screenshots and keep the game open for reference when contacting customer support. Although refreshing the game might seem tempting, it's not recommended.

Have you contacted customer support yet?

A miscalculation by the gaming software is a serious matter, and you should promptly reach out to customer support. It's best to avoid email or web forms and instead use live chat or phone to directly communicate the issue with a representative.

Final step

If self-resolution efforts fail, you need to connect with the casino’s customer support team via live chat, email, or phone.

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