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Betsquare: Resolving Your Casino-Related Concerns

Charged Twice - CA Casino

Typically, depositing at an online casino is a seamless process. Your balance usually updates in no time. But every once in a while, technical glitches can occur, potentially leading to double deductions from your payment source while only once seen in your casino account. This can be quite troublesome as it feels like you're losing your own money. Fortunately, solving this problem is usually straightforward.

What’s gone wrong?

You've succeeded in making a deposit to your casino account, yet the funds have been deducted twice from your banking method.

What to do next

Our tips below will help you identify what's causing the problem and the steps you can take to find a solution.

Common Doubts About Being Billed Twice

Could you confirm that your casino transaction truly resulted in a double charge?

When using the same payment option across various online platforms, it can get tricky to stay on top of your spending. A quick check might lead you to wrongly assume a double charge from a casino, when in reality, it could be a pending transaction from elsewhere or a charge you overlooked.

Have you reached out to your bank or payment handler?

Convinced you've been doubly charged? Your best move would be to contact your payment institution. They can help identify the issue by reviewing your transactions, and potentially reimburse any missing funds, though this could take a few days.

Did you definitely only deposit once?

With some payment methods, especially swift ones like Apple Pay, you might not notice a rapid deposit. This could result in doubling your deposit unknowingly, while a brief delay might prevent immediate reflection in your account.

Have you reviewed your deposit log thoroughly?

Many casino platforms offer a deposit history section within your account overview. It’s wise to double-check this section to confirm if accidental deposits occurred. If it reflects only once, use this information to explain the issue to the support team.

Final step

If resolving the issue alone eludes you, contact the casino’s customer support through channels like live chat, email, or phone.

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