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Accused of Bonus Abuse - CA Casino

Bonus misuse goes beyond just failing to adhere to promo terms and can lead to significant consequences. Players found abusing bonuses might face account restrictions or even permanent bans. This is sometimes due to a misunderstanding with the casino. It's important to discuss these issues with their team if you believe there's been a miscommunication. Sometimes, you may not even realize you've inadvertently engaged in activities considered as abusing bonuses.

What’s gone wrong?

You've been alleged to have deliberately violated an online casino's rules with the intent of wrongfully obtaining bonuses.

What to do next

Check out our tips to pinpoint the core issue and how you might resolve it.

Common Questions about Bonus Misuse

Do you truly grasp what a casino defines as bonus misuse?

Generally, most casinos share a similar stance on bonus misuse, although there could be slight variations from one establishment to another. For instance, some might let you claim offers across their affiliated sites, yet others see this as an infraction. It's crucial to go through the terms and conditions to ensure clarity on issues that might be flagged.

Have you created multiple accounts at the casino?

This is one of the most frequent forms of bonus misuse, which is why casinos restrict players to a single account per household or IP. Additionally, certain payment methods like Skrill and Neteller are often excluded from promo claims for the same reason. If you have set up multiple accounts, you might unintentionally trigger a misuse alert.

Did someone else register using your details?

As previously mentioned, some casinos permit only a single account per household. It's plausible that a previous resident might have established an account or a family member used your details before you did.

Have you adhered to the promo's terms and conditions?

It's always advised to thoroughly review an online casino's promo T&Cs before redeeming it. Some casinos restrict the usage of bonuses on specific games, and playing such games could be perceived as bonus misuse. The same principle applies to sports betting, with specific T&Cs governing bonus usage.

Final step

If the issue remains unresolved, it's necessary to contact the casino's support via live chat, email, or phone.

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