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Account Has Been Closed - CA Casino

Say you're caught up in an exhilarating session at an online casino and, out of the blue, your account is closed. It's understandably confusing and aggravating. This means you're not only barred from playing further but also can't access your cash. Such actions might stem from suspicions of bonus manipulation or fraudulent acts by the casino. Generally speaking, it's often a significant policy breach that leads to account deactivation. Yet, occasionally, a closed account might simply be from a wrongfully flagged situation, sometimes thanks to automatic checks.

What’s gone wrong?

The casino has determined you've breached a key term or condition, resulting in an outright account closure.

What to do next

Read our advice below to uncover why this might have happened and the steps you can take to rectify it.

Questions About Why Your Account is Closed?

Could it be that you didn't clear the verification process?

Because of regulations, online casinos ask you to confirm your identity, often before initiating a withdrawal. If the details you provided, such as address or birthdate, are incorrect, it could lead to your account being halted or closed temporarily.

Did you breach the bonus terms and conditions?

Engaging in bonus misuse, which contravenes the terms and conditions regarding bonuses, may lead to restrictions or full closure of your account. Casinos are strict about this, and unless you can show it was a genuine mistake, reviving your account might not be feasible.

Did you want your account shut down?

Several reasons might lead users to voluntarily close their casino accounts – it might be for gambling prudently or simply because they choose not to engage there anymore. Yet, if your account closes unexpectedly, it could be that you inadvertently requested it.

Are you operating multiple accounts at a casino?

Running more than one account at a casino is a primary reason for closures. Typically, only a single account is allowed, and using different emails to open a few will be discovered upon verification. Sometimes, users accidentally set up an extra one after forgetting about the first, but support often helps in those cases.

Final step

If you're unable to sort out the issue on your own, reaching out to the casino’s support team through live chat, email, or phone will be necessary.

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