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A Software Glitch Encountered at CA Casino

Generally speaking, online casino software is quite reliable. Each game is rigorously vetted prior to release, optimized for devices ranging from laptops to smartphones and tablets. Nonetheless, and as with any software, there may be instances where a glitch surfaces. Such glitches are frustrating because they can impact potential winnings, like, say, not crediting them to your account correctly.

These technical hitches can appear in various formats. A typical example might be a game hanging or crashing, possibly booting you out during play. Sometimes the game may fail to activate bonus rounds properly or grant free spins as expected, or the reels might continue to spin indefinitely without landing.

What’s gone wrong?

Due to technical issues, casino software (such as a slot or live dealer game) might malfunction or act unexpectedly.

What to do next

Check out our insights below to discover what might be causing these hiccups and how to fix them.

Common Inquiries About Software Glitches

Have you verified your internet connectivity?

Often, what appears to be a software fault could simply be due to a poor internet connection. Reestablishing your Wi-Fi or moving closer to the router might help, or if problems remain, consulting your internet provider about broader issues might be necessary.

Is your software up to date?

For those gaming on mobile devices, whether through a casino app or a browser, ensuring your phone’s operating system is current provides the best experience. If your system is outdated or your phone is ancient, you might face lagging or game freezes.

Consider how the glitch has influenced your gaming session.

While smooth functioning of gambling software is always desired, certain scenarios intensify the necessity. For example, if you initiate a free spins round without result, or hit a significant jackpot not added to your balance, these are more frustrating. Documenting incidents and capturing screenshots will assist in detailing issues to the support team.

Final step

If personal troubleshooting doesn’t work, reaching out to the casino's support via live chat, email, or phone is advisable.

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