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Navigating Casino Concerns with Betsquare

Accused of Bonus Abuse - AU Casino

Bonus misuse isn't just about skirting around a promo's fine print. Significant repercussions might await those flagged for improper use of bonuses, and this could mean your account's privileges being reduced or even losing it. At times, misunderstandings occur between patrons and online casinos. If the misunderstanding arises, it's best to communicate with the support team to clarify matters. Sometimes, individuals might not even notice they've unintentionally misstepped in a way that the casino flags as bonus misuse.

What’s gone wrong?

You're facing a claim that you intentionally violated an online casino's rules in an attempt to illegitimately claim bonuses.

What to do next

For guidance, consider our pointers below to uncover the source of any difficulties and how you might address them.

Common Queries on Bonus Misuse

Have you grasped what the casino identifies as bonus misuse?

Broadly speaking, most online casinos share a similar stance on bonus misuse, though specifics can vary from one establishment to another. For illustration, certain casinos might welcome you partaking in offers across related sites, but others could deem this a misstep. Thus, delving into the T&C's is critical to ensure nothing inadvertent gets flagged.

Did you open more than one account at the online casino?

This kind of bonus misuse pops up frequently and is why many casinos implement a one-account-per-person rule based on home or IP address. It's also why certain payment methods like Skrill and Neteller tend to be blocked for promotions. Should you have set up multiple accounts—perhaps unknowingly—you might get tagged as misusing bonuses.

Has another individual used your same credentials?

As briefly touched upon, some online casinos limit one account per household. It's conceivable that an ex-tenant at your place might have held an account without updating details, or someone close to you might have set one up and claimed a bonus.

Did you adhere to the T&C's given for the promotional offer?

Our suggestion is always to peruse the T&C's for any casino promotion you're eyeing. An example is how some online casinos might restrict bonus use on certain games, and veering into games like roulette could potentially flag bonus misuse. Similarly, sports betting might come with stringent terms dictating how bonuses can be used.

Final step

If resolving the dispute on your own hasn't worked out, reaching out to the casino’s support through live chat, email, or phone would be your next step.