MintBet faces hefty fine for lapses in responsible gambling protocols, 2025.

The Victorian Gambling and Casino Control Commission (VGCCC) has imposed a $100,000 penalty on the Australian bookmaker MintBet for not adhering to responsible gambling guidelines.

In Victoria, bookies are obligated to follow the rules laid down for responsible gambling. MintBet found itself in hot water after it emerged that a user lost over $30,000 in just 35 hours, a breach of these guidelines.

MintBet failed to stop taking bets

The VGCCC's investigation revealed that a MintBet client was permitted to wager — and lose — a staggering $31,149 within a mere 35-hour window, placing upwards of 300 bets in that span.

A fine was handed down by the Commission when it became clear that MintBet carried on accepting wagers despite clear signs of the customer grappling with gambling problems.

MintBet's response came only after the customer reached out to claim they were suffering due to reckless gambling.

Despite having several internal mechanisms supposedly in place to thwart problem gambling, MintBet's efforts were judged inadequate by investigators.

This led to the $100,000 penalty, along with a mandate from VGCCC for MintBet to outline plans for improvements to prevent a recurrence of such issues.

The Commission has warned that if MintBet doesn't step up its game in protecting patrons from gambling pitfalls, further action might be taken down the line.

'Grave Consequences' Awaiting Gambling Firms

Scott May, the Deputy CEO at VGCCC, emphasized that this fine should act as a reality check to fellow bookmakers, highlighting the stakes involved in neglecting responsible gambling practices.

He commented \"Any gambling provider not sticking to its own responsible gambling standards faces serious repercussions. We won't tolerate any slip-ups.\"

May's comments came after MintBet failed to spot that the lengthy and excessive losses of the customer hinted at a deeper gambling issue.

Every gambler bears responsibility for how much they wager, but the Commission found fault with MintBet’s insufficient safeguarding measures, leading to this punitive action.

Responsible gambling at MintBet

Visitors to MintBet’s platform will notice various responsible gambling initiatives on display. Notably, there's a direct link to sign up for the National Self-Exclusion Register. BetStop You'll find a dedicated section for responsible gambling on MintBet's main page, which provides redirection to more information.

From an observer's point of view, it certainly seems like MintBet prioritizes responsible gambling, yet this recent scenario underscores the need for more concrete action. Gordon Moody Gambling Therapy website.

Writing a statement and linking resources on responsible gambling is a straightforward task for Australian bookmakers and casinos. It takes just minutes, but these must be meaningfully implemented.

More than just a statement

The real evaluation lies in how these betting platforms tackle problem gambling live. What measures are in place to ensure gambling doesn't spiral out of control?

Victoria's licensees must follow a Responsible Gambling Code of Conduct. However, it doesn't specifically compel them to enforce tools restricting betting activities.

The VGCCC stipulates Other regions, though, have more rigorous guidelines in place. These demand specific resources and tools from casinos and sportsbooks to assist patrons in managing their gambling behaviors.

Other regulatory bodies, like the UK Gambling Commission Clearly, the VGCCC is dissatisfied with MintBet's current responsible gambling practices, and time will tell what changes, if any, the bookmaker seeks to introduce.

We're committed to responsible gambling standards.

Betsquare and responsible gambling

At Betsquare, We explore each new entry into the Aussie betting landscape, evaluating their protective measures for customers through responsible gambling tools. Merely stating a commitment on the homepage isn’t enough. We look for tangible tools — such as deposit and time limits — that let users manage their betting and gaming in enjoyable, responsible ways.

It’s essential that reputable, licensed online betting platforms operating in Australia provide a range of responsible gambling resources. We won’t settle for less.

Expecting MintBet to absorb a lesson from its misstep and the VGCCC fine, we anticipate advancements in their handling of issues tied to problem gambling.

A person having fun with a virtual reality experience