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Challenges with Deposit Limits - AU Casino

Top-tier online casinos emphasize responsible gambling practices, including utilizing deposit limits to safeguard players. These limits can be set daily, weekly, or monthly and are generally updated via the account settings or through customer support. Usually, they function effectively, keeping you within budgetary constraints. However, there may be instances where these limits fail, which complicates things for the player and the casino.

What’s gone wrong?

To promote responsible gambling, you might be attempting to establish deposit limits, or perhaps you're facing challenges with pre-set boundaries.

What to do next

Explore our guidelines below to identify the core of the issue and uncover solutions.

Common Questions About Deposit Limits

Do you grasp the process of setting deposit limits?

Different online gaming websites have unique approaches to setting up deposit limits. Many let you adjust them directly through the account interface, while some require contacting customer service. If your limits seem faulty, it's worthwhile to confirm you've completed the process accurately or to revisit the T&Cs for any missed information.

Did a casino process a deposit amount exceeding your set limits?

If an online casino processes a deposit exceeding your specified limits, it poses a risk to your responsible gambling efforts. If you set an immediate limit and proceed with a deposit, there might be a delay in processing it, despite the casino's claim of instant execution. It's prudent to reach out to support straight away to possibly have the excess funds returned to the original payment source.

Did an increase to your deposit limit fail to take effect?

Setting deposit limits allows player autonomy, and online casinos permit changes. However, adjustments, like increasing a daily £100 cap to £200, aren't always effective instantly. Check the T&Cs to understand timelines for limit updates—these can vary, even taking up to one week.

Final step

If self-troubleshooting didn't help, contact the casino's support team via live chat, email, or phone.

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